Customer Support
Shipping Policy
Last updated: October 2026
The short version
- Every lamp is made to order and ships in 7–10 business days.
- We ship within the United States with tracking on every order.
- Lamps are USB powered. A USB wall adapter is not included.
- You'll get a tracking email as soon as your order ships.
- Damaged in transit? Contact us within [7] days of delivery with photos, and we'll make it right.
Processing time
Every Bootprint Fabrication piece is 3D printed, personalized and finished by hand after you order. Nothing sits on a shelf. Orders ship within 7–10 business days, not counting weekends and holidays. If your order includes several items, it ships when every item is ready. [or: items ship separately as they're ready]
Busy seasons and holidays can add time. If your order is running late, we'll email you. Need it by a certain date? Contact us before you order and we'll tell you honestly whether we can make it.
Faster shipping speeds up delivery, not the time it takes us to make your order.
Personalization
We print your nameplate exactly as you enter it at checkout, so please double-check names, ranks, dates and spelling. [If Dom sends a layout proof: "We'll email you a nameplate proof to approve before printing. Production starts when you approve it."] If details are missing or unclear, your order may be delayed while we check with you.
Shipping methods and cost
We ship with [USPS / UPS]. Shipping is [calculated at checkout | free on orders over $X | flat rate $X], and you'll always see the exact cost before you pay. Typical transit times after your order ships:
| Method | Typical transit |
|---|---|
| [USPS Ground Advantage] | [2–5 business days] |
| [USPS Priority Mail] | [1–3 business days] |
| [USPS Priority Mail Express] | [1–2 business days] |
Carrier transit times are estimates, not guarantees. Weather and holidays can cause delays.
Where we ship
We currently ship to addresses in the United States [including / excluding Alaska, Hawaii, U.S. territories, APO/FPO/DPO]. [Military addresses: we're glad to ship to APO/FPO/DPO addresses through USPS. Transit times vary.] We don't ship internationally at this time. [Confirm.]
Tracking
Every order ships with tracking. Your tracking number is emailed when the order ships. Please allow up to 48 hours for the first tracking update.
Address accuracy
Please make sure your shipping address is correct. If a package comes back to us because of an incorrect or incomplete address, we'll reship it after you pay the new shipping cost. Contact us right away if you need to change an address. We can update it only before the order ships.
Lost, stolen or delayed packages
If tracking hasn't updated in [7] days, or your package hasn't arrived [10] days after the estimated delivery date, contact us and we'll work with the carrier to find it. If tracking shows the package was delivered but you can't find it, check with neighbors and your local post office first, then contact us. [Decide: whether Dom will replace packages marked delivered, and whether to offer shipping insurance at checkout.]
Damaged in transit
Our lamps are packed to travel safely. If yours arrives damaged, contact us within [7] days of delivery with your order number and photos of the item and the packaging. Please keep the packaging until your claim is resolved. We'll send a replacement or refund you. See our Returns & Exchanges Policy.