Returns & Exchanges

Last updated: October 2026

The short version

• Personalized items are made just for you, so we can't accept returns or exchanges for a change of mind.
• If your order arrives damaged, defective or not what you ordered, contact us within [7] days of delivery with photos. We'll replace it or refund you.
• You can cancel or change an order before production starts.

Personalized and made-to-order items

Every lamp and nameplate is printed and personalized for one person, so we can't resell it. For that reason, personalized and custom items can't be returned or exchanged unless they arrive damaged or defective, or we made a mistake.

[Optional: if Dom ever sells non-personalized items: "Items that aren't personalized can be returned within [14/30] days of delivery in original condition. The buyer pays return shipping, and the original shipping charge isn't refunded."]

Damaged, defective or incorrect orders

If something is wrong, it's on us. Here's how to report it:

1. Contact us within [7] days of delivery at [support email].
2. Include your order number, photos of the issue (the whole item, the problem area, and the packaging if it was damaged in shipping), and a short description.
3. We'll review it, usually within [2 business days], and then:
4. send a replacement (we remake and reship it at no cost to you), or
5. issue a refund to your original payment method if a replacement won't work for you.

We may ask you to return the item, and we'll provide a prepaid label if we do. Please don't send anything back without contacting us first.

What counts as our mistake: a misspelling or error that doesn't match what you entered at checkout [or approved on the proof], the wrong design or light option, a print defect, or a light that doesn't work on arrival. What doesn't: errors in the personalization text you entered [or approved], small natural variations in layer lines or finish that come with 3D printing, normal wear after delivery, and damage from misuse. Misuse includes heat sources other than the included LED, since PLA softens at high temperatures.

LED light

If the LED puck light stops working within [30/90] days of delivery, contact us and we'll send a replacement light. [Confirm whether Dom wants to offer this.]

Cancellations and changes

• You can cancel or change your order before production starts, [within 24 hours of placing it]. Contact us as soon as possible.
• Once we've started printing, your piece is being made just for you, so we can't cancel or change it.
• Approved cancellations are refunded in full to your original payment method.

Refund timing

Approved refunds go back to your original payment method within [5–10] business days. Your bank or card issuer may take a few extra days to post the refund.

Contact

Questions about an order? Email [support email] or use our Contact page. We reply within [1–2] business days.